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FAQ

Do you just stock craft beers from Yorkshire breweries?
No, about a third of our 400 beers are from breweries all around the UK, europe and some international brews.

What are your opening hours?
Please scroll down to the bottom of this page to see our opening hours.

Do you have parking available?
Yes, we have FREE parking right outside the door.

Have you got disabled facilities?
Yes, the site and shop is flat with no steps and disabled toilets are available.

If I order today can I collect it today?
For same day collection your order must reach us before 1pm and will be ready after 2pm.

I placed an order but I can't pick it up on the day I selected?
Don't worry, you can pick up your order on any day after the day you selected.

I can't collect my order now. How can I get it delivered?
Email your order number, full name and mobile number plus the full postal address then we will send you a payment link for £6.00 to your mobile phone so you can pay online with your credit/debit card.

What payments do you accept?
We use Paypal to process online payments but you can also use your credit/debit card on the Paypal website if you don't have a Paypal account. Just click the grey button on the Paypal website that will say 'Check out as guest' or 'Pay by credit or debit card'.

Can I place my order and pay over the phone?
Sorry, this is not possible because we need a record of you confirming you are over 18 years old as you are buying alcohol.

Can I include a gift message with my order?
Yes, you can add your gift message during Checkout and we will print it out and put it in your order.

Why didn't I receive an order/payment confirmation email?
Either you made a mistake when you typed your email address or it has gone into your junk/spam folder.

Can Gift Vouchers be used to buy products on your website?
No, they can only be redeemed in our shop as per the Gift Voucher Terms.

Will you ship products outside the UK?
No, we only ship to mainland UK addresses (excluding the Scottish Highlands).

How much is shipping?
Shipping costs £6.00 unless you spend £70.00 or over then you qualify for FREE shipping with promo code YCBFREE at Checkout.

If I order today will my order be shipped today?
If we receive your order before 1pm on a Monday, Tuesday, Wednesday, Thursday or Friday it will be shipped the same day.

Can I get my order shipped to an address other than my own?
Yes, just enter the full name and address during Checkout where you want the order to de delivered.

When will my order arrive?
We use a next working day service if your order arrives before 1pm on a Monday, Tuesday, Wednesday or Thursday. Orders received after these deadlines will be shipped the next working day.

How will I know when my order will be delivered?
Our courier, APC, will email you with details about your delivery.

Can I specify a time for my delivery?
No, we have no control over what time parcels are delivered.

What do I do if I was not at home when APC attempted delivery?
APC will leave a card with instructions so please contact them direct to arrange delivery but if you have any issues please contact us.

Can my parcel be left in a safe place?
This is not possible, alcohol must be accepted by a person aged 18 or over.

What do I do if my order is wrong/damaged?
Contact us immediately and we will resolve any issues you have with your order.

I ordered event tickets, where are they?
We don't issue physical tickets, your name and number of tickets purchased are added to the guest list and checked at the door on the day of the event.

Do I need to bring proof of purchase to the event?
It's not essential but you can bring it if you want to, however, if your name is not on our guest list then you will be required to provide proof of purchase.

If you cancel your event will I get a refund?
We will only issue a refund if you request it. If you don't request a refund your tickets will be valid when the event is re-scheduled.

Can I use the Beer Festival tickets I bought in 2020?
Yes, just let us know which session you want to attend. We will check our records then add you to the guest list.

I can't attend the event, can I have a refund?
Sorry, no refunds as per our Terms that you agreed when ordering your tickets.

When will I get my subscription beer box?
It will be shipped on the first working day of the month following your sign up. For example, if you sign up on the 10th April, it will be shipped on first working day of May then every month unless you unsubscribe.

When will my payment be taken for my beer box?
On the same date you signed up every month unless you unsubscribe.

How do I cancel my beer box subscription?
You must unsubscribe at least 24 hours before your next payment is due. The unsubscribe form is here.

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Yorkshire Craft Beers
Queens Mill
Aire Street
Castleford
West Yorkshire
WF10 1JL
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Monday 10am - 4pm
Tuesday 10am - 4pm
Wednesday 10am - 4pm
Thursday 10am - 7pm
Friday 10am - 8pm
Saturday 10am - 8pm
Sunday 12pm - 4pm
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07894 913868

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